سياسة الدعم الفني

الرئيسية

سياسة الدعم الفني

نحن في سوق مصر العربي نلتزم بتقديم دعم فني ممتاز لضمان تجربة تسوق سلسة ومريحة. إليك سياسة الدعم الفني الخاصة بنا:

1. طرق الاتصال بالدعم الفني

البريد الإلكتروني: يمكنك التواصل معنا عبر البريد الإلكتروني للحصول على مساعدة فنية متعمقة.
الدردشة المباشرة: استخدم ميزة الدردشة المباشرة على موقعنا للتواصل الفوري مع فريق الدعم.
الهاتف: اتصل بنا مباشرة عبر الهاتف للحصول على دعم شخصي وسريع.

2. ساعات العمل

أيام العمل: من الأحد إلى الخميس.
ساعات العمل: من 9:00 صباحًا إلى 6:00 مساءً.

3. أنواع الدعم الفني المتاحة

مشكلات الحساب: المساعدة في استرجاع كلمة المرور، تحديث المعلومات الشخصية، وغيرها من مشاكل الحساب.
مساعدات الطلبات: دعم في تتبع الطلبات، إلغاء الطلبات، والرد على الاستفسارات المتعلقة بالشحن.
مشاكل تقنية: حلول للمشكلات التقنية التي قد تواجهها أثناء استخدام الموقع.

4. أوقات استجابة

الاستفسارات العاجلة: سيتم الرد عليها في غضون 24 ساعة.
الاستفسارات العامة: قد تستغرق الردود من 2 إلى 3 أيام عمل.

5. كيفية تقديم شكوى

تقديم شكوى: إذا كنت غير راضٍ عن مستوى الدعم الفني، يمكنك تقديم شكوى عبر البريد الإلكتروني أو الدردشة المباشرة. سنقوم بمراجعة الشكوى والرد عليها في أسرع وقت ممكن.

6. تحسين الخدمة

ملاحظاتك تهمنا: نحن نقدر ملاحظاتك حول تجربة الدعم الفني لدينا. تساعدنا ملاحظاتك في تحسين جودة الخدمة التي نقدمها.

نحن هنا في سوق مصر العربي لنقدم لك أفضل دعم فني لضمان رضاك الكامل. لا تتردد في الاتصال بنا للحصول على أي مساعدة تحتاجها.

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